Frequently asked questions
Frequently asked questions We are still updating this section, we appreciate your patience while we do this.
Please contact our customer care team with a copy of your invoice within 14 days of your purchase. The product must be in mint condition, unopened in it...
Tue, 4 Jul, 2023 at 11:44 AM
Products purchased must be used for personal or household use (non commercial) for warranty purposes. CGA does not cover Commercial products.
Tue, 4 Jul, 2023 at 11:45 AM
Please send us an e-mail with the products you are after to sales@kiwidropship.co.nz and we shall get back to you with a quote. Please include your full nam...
Tue, 4 Jul, 2023 at 11:54 AM
At TSB Living we want to be as flexible as possible so you can get what you need when you need it, for which we have a variety of payment options to conside...
Tue, 4 Jul, 2023 at 12:29 PM
Yes, you can view most of the products listed online at our Auckland, Christchurch and Wellington distribution centers. We try our best to have most of our...
Tue, 4 Jul, 2023 at 12:29 PM
Very simple! Buy the product online and come in to one of our stores for pick up. You can pay online or in store by any one of the means suggested in our ho...
Tue, 4 Jul, 2023 at 12:30 PM
If an item has arrived damaged please do not sign for the delivery( or note on the docket that arrived damaged) / if left without signature in both cases pl...
Tue, 4 Jul, 2023 at 12:31 PM
Please contact us – link to the contact page https://www.tsbliving.co.nz/pages/contact with your reference/ invoice number and we should be able to get back...
Tue, 4 Jul, 2023 at 1:05 PM
We want our customers to be 100% satisfied with their purchase, but we understand that sometimes a product may not meet your requirements , for which we do ...
Tue, 4 Jul, 2023 at 1:06 PM
Most of our products come with a minimum of 1 year return to base warranty on them. If you identify that your product is faulty please contact us with a pho...
Tue, 4 Jul, 2023 at 1:11 PM