Frequently asked questions
Frequently asked questions We are still updating this section, we appreciate your patience while we do this.
It is most likely that your order was not cancelled, and that it has been transferred to our Wellington or Christchurch branch and is being processed and di...
Wed, 22 Mar, 2023 at 11:49 AM
All products come with a 1 year return to base warranty on them. Midea products come with a two years manufacturer’s warranty. NZ made bed bases 5 years war...
Tue, 4 Jul, 2023 at 11:26 AM
We stand behind all our products. All of our products carry a 12 month warranty (return to base) if not specially stated. We will fix or replace the faulty ...
Tue, 4 Jul, 2023 at 11:42 AM
We operate from contracted warehouses in these locations, therefore customers are unable to view or pick up as it is a secured third party storage. Sorry fo...
Tue, 4 Jul, 2023 at 11:28 AM
Yes we do offer Layby with a 30% initial deposit and 6 weeks to pay the rest of the amount. 10% cancellation fees applies.
Thu, 5 Oct, 2023 at 11:33 AM
Single – 92x188cm King single – 107x203cm Double – 135x188cm Queen – 153x203cm King – 165x203 cm Super king – 165x203 cm
Tue, 4 Jul, 2023 at 11:32 AM
Yes, we deliver to RD addresses, please send us an email with the items you are after and your full delivery address and we can get back to you with a quote...
Tue, 4 Jul, 2023 at 11:32 AM
Yes, we can combine shipping based on the total weight and volume of the order. Please message us with the products you are after and your full delivery add...
Tue, 4 Jul, 2023 at 11:34 AM
Our mattresses are vacuum packed for ease of transport. Once you open the package please make sure to lie it on a flat surface for at least 12 hours before ...
Tue, 4 Jul, 2023 at 11:38 AM
Please check link - https://www.tsbliving.co.nz/pages/contact
Tue, 4 Jul, 2023 at 11:39 AM