Frequently asked questions

Frequently asked questions We are still updating this section, we appreciate your patience while we do this.

What happens if a product I want is out of stock?
You can reach out to our team and enquire about when stock may be coming back. https://www.tsbliving.co.nz/pages/contact
Thu, 5 Oct, 2023 at 11:10 AM
Why create an account with us?
By creating an account you will be able to shop faster, be up to date on an order's status, and keep track of the orders you have previously made.
Thu, 5 Oct, 2023 at 11:18 AM
How can I make changes to my order?
If you'd like to make changes to your order before it has shipped out please give us a call or send us an email if it is after hours.  Phone: ...
Mon, 9 Oct, 2023 at 1:43 PM
How does Next Day Delivery work?
Next Day Delivery is available on Freight items (and orders with freight items) only. To ensure your order qualifies for Next Day Delivery, please make ...
Mon, 9 Oct, 2023 at 1:44 PM
What does DS mean?
DS items are items that are for pre order. These items are available for purchase before they arrive to us and will be shipped out to customers once they ...
Mon, 9 Oct, 2023 at 1:45 PM
Why is my discount code not working?
Unfortunately we can not combine promotions, this includes sign up discount code. The sign up code will not expire however and can be used at a later time
Fri, 10 Nov, 2023 at 10:54 AM