Frequently asked questions
Frequently asked questions We are still updating this section, we appreciate your patience while we do this.
Ideally refunds are processed within 2-3 business days once acknowledged by our staff in writing. Refunds will only be processed using the same mode of paym...
Tue, 4 Jul, 2023 at 1:21 PM
Please check link - https://www.tsbliving.co.nz/pages/interest-free
Tue, 4 Jul, 2023 at 1:22 PM
Please email us on sales@tsbliving.co.nz along with your order number and the new address prior to dispatch. If your order has already been dispatched we wi...
Tue, 4 Jul, 2023 at 1:23 PM
Courier items are non-signature required deliveries. Larger freight requires signature, but if you are unable to take the delivery you can let us know of a...
Tue, 4 Jul, 2023 at 1:23 PM
Order cancellations are possible if the order has not been dispatched from our end. If the order has been dispatched then shipping both ways is non-refundab...
Tue, 4 Jul, 2023 at 1:25 PM
All refunds (except for cash payments) will be issued through the same transaction method used in the original purchase. For example, if you used a credit c...
Tue, 4 Jul, 2023 at 1:28 PM
Whilst TSB Living Ltd employs the latest in Secure Sockets Layer (SSL) technology software for its transactions with our customers, TSB living Ltd will not ...
Tue, 4 Jul, 2023 at 1:29 PM
Yes, we can reserve an item for 1 week max without payment and for 4 weeks with payment.
Tue, 4 Jul, 2023 at 1:30 PM
Discount codes will not work if the product you are purchasing is already on a discount. If the product is not on discount and the code is still not working...
Fri, 21 Jun, 2024 at 2:21 PM