Please contact us – link to the contact page https://www.tsbliving.co.nz/pages/contact with your reference/ invoice number and we should be able to get back to you within 1-2 business days with an update.
In some rare occasion, freight may be lost in transit, please give us 5 business days time to investigate before we send out a replacement to you.
If we are notified that your item is damaged / lost in transit, we will send out a replacement straight away.