Frequently asked questions

Frequently asked questions We are still updating this section, we appreciate your patience while we do this.

Store opening hours
Our opening hours are as follows: Monday - Friday: 8.30 am - 4.30 pm Weekends: 10 am - 3 pm  We are closed on public holidays
Wed, 22 Mar, 2023 at 11:09 AM
How do I track my order?
For orders going with Courier Post or Aramex, you can track them using the links below. Aramex - https://www.aramex.co.nz/tools/track/ Courier Post - h...
Wed, 22 Mar, 2023 at 11:09 AM
How long does delivery take?
In most cases orders will be dispatched within 24 hours. Smaller items going with Courier Post or Aramex will be delivered in 3-5 working days, larger fr...
Wed, 22 Mar, 2023 at 11:59 AM
Do you call before delivery?
For courier items we do not call before delivery. You can, however, track your items online. For large freight we usually text a day in advance for you to k...
Tue, 4 Jul, 2023 at 1:30 PM
How can I get a quote?
Please check out the link below to see how to make a quote, it can be used for regular quotes and WINZ quotes. https://www.tsbliving.co.nz/pages/winz-quote
Wed, 22 Mar, 2023 at 11:59 AM
Do you provide assembly service?
Sorry we do not provide assembly service. However all our items come with nice and clear instructions and if you have any issues send us an email with the s...
Wed, 22 Mar, 2023 at 12:09 PM
I am missing my assembly instructions, what do I do ?
Please go to our website www.tsbliving.co.nz and search for the product code to find the instructions at the bottom of the description. If not available ple...
Tue, 4 Jul, 2023 at 1:28 PM
How do I use my rewards points?
For information on our rewards system and how to use your points please check out our blog post for more information on our rewards system.  https://www...
Wed, 22 Mar, 2023 at 12:02 PM
My order has arrived but it has missing parts
We're sorry to hear your order did not arrive as expected, could you please send photos/videos of the issue to sales@tsbliving.co.nz, along with your or...
Wed, 22 Mar, 2023 at 11:10 AM
What payment methods do you accept?
At TSB Living we want to be as flexible as possible so you can get what you need when you need it, for which we have a variety of payment options to conside...
Wed, 4 Oct, 2023 at 4:38 PM