We want our customers to be 100% satisfied with their purchase, but we understand that sometimes a product may not meet your requirements , for which we do accept change of mind returns, subject to the below conditions:
Please contact us https://www.tsbliving.co.nz/pages/contact within 5 days of purchase with the invoice/reference number to notify us of the return.
The item should be unused and in original packaging. Returns will be inspected on return to ensure it is in original unused condition incl packaging and accessories. If we find that the product cannot be sold as brand new, we have the right to reject the return or charge a 15% restocking fee.
If the item was shipped to you, the original shipping and return shipping will be at buyers cost. We are able to arrange return shipping for you which will be deducted from the original amount paid.
Please note that we do not accept change of mind returns of mattresses, toppers and related products for hygiene reasons. Please ensure you choose these items carefully prior to purchase.
Since most of our furniture is flat packed, we recommend not assembling the product if not sure it goes with your décor. Once assembled, we cannot return the product as a change of mind.
Please note we do not organize pickups from RD addresses, if you live in an RD address, you may have to drop the product at the nearest courier depot for collection or provide us with a non-rd address for a refund/store credit/replacement will be supplied based on the resolution reached between the customer and ourselves only after the product has been returned back to us.