Most of our products come with a minimum of 1 year return to base warranty on them. If you identify that your product is faulty please contact us with a photo/video of the issue along with your reference/invoice number and we should get back to you with an update within 1-2 business days. If it is a technical query it may take up to 5 working days as we may consult with our suppliers for effective resolution of the matter.
TSB Living may elect to repair / replace the item depending on the nature of the fault.
We may require for the item to be returned to our closest branch to be assessed further and if technical support is needed, it may take up to 10 working days.
Where possible we may offer parts/ partial refunds to aid the items operations/usage.
Please note we do not organize pickups from RD addresses, if you live in an RD address, you may have to drop the product at the nearest courier depot for collection or provide us with a non-rd address for collection.
Warranty Limitations:
Products purchased must be used for personal / household use (non-commercial) for warranty purposes.
Warranty does not cover general wear and tear caused by use
Accidents or failure to follow care instructions.
Any modifications made to our products will void the warranty.
The warranty is valid from the date of purchase for 12 months and is applicable to the original purchaser of the product. (unless otherwise specified)
Warranty cannot be transferred and will be to the purchaser named on the invoice
Where a product requires specialized installation such as an electrician or plumber, installers details and invoice may be requested for warranty purposes
Ride on cars come with a 6 months battery warranty only.